Terms of Service

Last updated on July 7th, 2020

Please read the following carefully as it is legally binding

Your use of Firecloud's products, services and web site is subject to the terms of this legal agreement.

("Firecloud"), ("Website"), agrees to furnish services to the ("Client"), ("Customer"), ("You"), ("Your"), subject to the following ("Terms of Service"), ("Terms"), ("Conditions"), ("Agreement"), ("TOS").

If you have any questions regarding the TOS please contact us and we will be happy to answer any questions you may have.



You agree to not share your account details with anyone else.

You agree that you are responsible for all activities under your account.

You agree that you are responsible for the security of your own account.

You agree to not exploit flaws in our hardware of software for any reason.

You agree to not circumvent any of our security features for any reason.

You agree to report any exploits or security flaws to us immediately upon discovering them.

You agree to not perform any attack on any network, host or server this includes but is not limited to 'denial of service' attacks.

You agree to not perform or engage in activities that interrupt or interfere with FireCloud's services.

You agree to not engage in illegal activities from either your country of residence, the United Kingdom or the United States.



You are not required to enter into a contact or or subscription with any of our services.

Our Services require a first payment before they are activated.

If you have setup an automatic PayPal subscription you accept that you are responsible for canceling that automatic payment.

A chargeback or any form of dispute on the payment may result in your account being closed and services terminated even if you do not win the dispute.

We cannot guarantee that all promotional offers will remain active at all times.

For Game and Bot Hosting services the following process will be enforced:

        1. 14 Days before the service is due an invoice will be generated and sent out.

        2. Reminders for the invoice will be sent 7 days before the invoice is due.

        3. If not paid at 12AM CST The next day the service will be suspended, an overdue notice will be sent out and the invoice will be marked as overdue

        4. Once marked overdue a late fee of $1 will be applied to the invoice.

        5. 3 Days after being overdue a second overdue reminder will be sent out.

        6. 5 Days after being overdue the service will be terminated and all files/data will be wiped.

For Minecraft Hosting Services the following process will be enforced:

        1. 14 Days before the service is due an invoice will be generated and sent out.

        2. Reminders for the invoice will be sent 7 days before the invoice is due.

        3. If not paid at 12AM CST the service will be marked as overdue and suspended

        4. 3 Days after being overdue the service will be terminated and all data lost.


Refunds, Cancellations and Chargebacks

We offer a 24 hour refund window on our Game and Bot Hosting services

All addons we offer are non-refundable

If you would like to request a refund you must do so via a ticket on our billing panel, Submitting a cancellation request does not suffice.

Once a refund has been issued any associated services will be terminated

Your services may be cancelled at any time however refunds will not be given for the remainder of the billing cycle.

Cancellation requests are non-refundable and are automatically ran at 12PM CST daily, If you have accidentally submitted a cancellation request please contact our team immediately.


Minecraft Servers

RAM is provided based on the plan ordered, Your server is allocated the full amount of memory you purchase. In game plugins may not show the service having the full memory this is due to certain plugins such as PermGen using memory for additional java flags.

We provide unlimited slots on all Minecraft plans, This means that you can set your server to any slot number you would like, This does not mean your service can handle unlimited players.

CPU intensive servers may be suspended without warning to prevent causing issues with other clients, You will be notified of this via a ticket on our billing panel and expected to work with us to resolve the issue

Our disk space is provided as "unmetered" which is in accordance of fair-use, This is based on the node you are on

If your disk space is breaking our fair-use you will be contacted via a ticket on our billing panel and expected to work with us to resolve the issue

We do not allow the use for automatic backup plugins as these can negatively effect other customers services by using up a large amount of disk space

If you are found to be using a plugin or jarfile that increases your RAM allocation your service will be terminated without refund

We do not allow the use of plugins which allow you to run multiple servers on the same service, an example of this would be the plugin "subservers"

Whilst we offer MySQL Databases free with our services we do not hold liability for MySQL Database loss or corruption



Services found to be abusing may be suspended or terminated without prior warning and refund.

Servers may be suspended or terminated due to the following reasons (but not limited to):


Abuse: Minecraft Services

Excessively high CPU usage.

Excessively large files such as Backups.

Attempting to gain unauthorized access.

Circumvention of RAM restriction.

Using a non Minecraft jarfile.

The usage of plugins such as botnets, backup plugins etc.



We aim to provider a response within 1 hour for all tickets although depending on the complexity of the request this may be longer.

Bumping the tickets will further delay a response as we answer tickets based on their last reply.

Spamming our ticket system may result in your ban from our support system and thus you will not be able to get support.

We reserve the right to not provide support due to abusive comments such as swearing, if this is a continued problem your services may be terminated without refund.



We provide local backups.

These backups are taken at 12PM CST nightly and are held on another drive which is not accessible by the customer.

Should you need a backup restored onto your server you should request this via our billing ticket system.


Minecraft End User License Agreement

By using any FireCloud Minecraft-related service, including but not limited to FireCloud Minecraft server hosting, you agree to the Minecraft End User License Agreement and any related or additional agreements, terms, or conditions specified therein, as provided by Mojang AB, in addition to but not in place of FireCloud Terms of Service. Minecraft EULA: https://account.mojang.com/documents/minecraft_eula

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services
How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

An external PCI compliant payment gateway handles all CC transactions.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.org/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By logging in to your account
• By chatting with us or by sending us a support ticket

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification
• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.